Shipping policy

Shipping Policy

Thank you for shopping with Caniam.

Order Processing

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Times

Estimated delivery times:

United States: 5-12 business days

Canada: 6-12 business days

United Kingdom: 6-12 business days

Australia: 5-15 business days

Please note that delivery times are estimates and may vary due to customs, carrier delays, weather conditions, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. Please allow up to 72 hours for tracking information to update.

Shipping Protection

If you purchased Shipping Protection or received it as part of a promotional offer, your package will be protected against loss or damage during transit.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. We are unable to guarantee replacement or refunds for orders shipped to incorrectly entered addresses.

Lost or Delayed Packages

If your package is significantly delayed, lost, or arrives damaged, please contact our support team and we will work with the carrier to resolve the issue.

Contact Us

If you have any questions regarding shipping, please contact us through our support page.