Refund policy

Return & Refund Policy

At Caniam, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Standard Money Back Guarantee

All orders are covered by our 35-Day Money Back Guarantee from the date of delivery.

Extended 90-Day Protection

Customers who receive our Extended 90-Day Protection as part of a promotional offer are eligible to request a refund within 90 days of delivery, subject to the conditions outlined in this policy.

Return Eligibility

To qualify for a return and refund, items must:

• Be returned in their original condition.
• Be unused and free from signs of wear or damage.
• Include all original accessories and components.
• Be returned in the original packaging whenever possible.

If your order includes promotional items, gifts, or bonus products (including Photography Sticker Packs), those items must also be returned unused and in their original condition to qualify for a full refund.

Non-Returnable Items

We cannot accept returns for:

• Items showing signs of use.
• Items damaged by misuse or improper handling.
• Missing components, accessories, or promotional items.
• Returns requested after the applicable guarantee period has expired.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include photos of the issue. We will work with you to provide an appropriate solution.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method. Processing times may vary depending on your payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Contact Us

For any questions regarding returns or refunds, please contact our support team before sending any item back.